There are so many apps, tech tools and amazing accessories out there. The options for small business owner can be overwhelming.
Here are the top 3 tech tools that I use every day to save time, add value to my business and make my customers even happier:
Where do I begin? I love AgoraPulse, it saves me time, makes it easier to plan content, gives me fantastic audience information & my clients love it as well.
AgoraPulse presents all of your social media posts in a handy calendar view – that even has drag & drop functionality. You can reschedule & duplicate posts with one click, and the publisher interface is a snap to use.
But AgoraPulse also goes further than just being a social media publishing tool, it also provides great insights. You can compare your profiles performance against competitors, dig down into profile usage data and export it into excel reports, and even find out who your brand ambassadors are.
If you’re looking to manage social media for your clients, you can also set up personal profiles for them, share access and the approval process from one consol. My clients love using AgoraPulse because it makes the social media management process so easy.
HubStaff is great for any business owners who need to track their billable time, and those who want to be able to report on employee activity. I use it to track my time, across a raft of client projects & to provide weekly activity reports to my Virtual Assistant clients. Each week I am able to easily export reports on my activity and screenshots to add accountability to my clients.
Not only that but I can assign tasks to team members I work with remotely, track their work and pay them promptly for their work, all from the one site.
If providing customer support is important to your business, you’ll want to check out FreshDesk. A cloud based online ticketing, knowledge base and customer service software that really adds value. 30 day trail, Sprout pack is free, up to $89 per month.
But the thing I love most about FreshDesk? The Phone service. FreshDesk enables you to set up a fully functional call centre, including a 1800 number. And that call centre is fully integrated with your ticketing system, so you can convert phone enquiries into tickets automatically.
The ticketing system enables you to easily track the progress of any customer enquiries and identify common issues for inclusion in the trouble shotting knowledge base.
I have only needed the Sprout pack so far, which is free, plus the $15 per month for 1800958283. With that I can provide support with a professional online ticketing system and answer frequently asked questions with a knowledge base. My clients can also open a ticket from my facebook page, or I can convert their call into a help ticket from my mobile phone.